Aaron Miller

Aaron Miller

Provo, UT
What Good Companies Can Do

What Good Companies Can Do

Helping can be hard, expensive, slow, and right.

Last week, Apple announced a major new set of innovative software features that are absolutely incredible. Undoubtedly, they took many hundreds of hours of work and likely cost a huge sum of money in research and development. The new features set an industry standard that other companies will struggle to copy quickly.

And these are software features that you are likely to never use.

The software updates, detailed in this press release, are all accessibility improvements. For example, watch the remarkable video on something called AssistiveTouch, designed for Apple Watch users that can't use the touchscreen. And for blind users, iPhones and iPads can now describe what's in a picture, using machine learning algorithms to identify what's in the scene. The list of new features is quite long worth the read. It's inspiring.

Most people are surprised to learn that corporate philanthropy makes up just 5% of annual charitable giving. I’m a consistent critic of it not because of the amount, but because most company giving done as an afterthought by undertrained staff prioritizing image over impact. What’s worse, it completely ignores the power of collective effort embedded in every corporation.

Companies are fundamentally groups of people in collaboration. In that way, they wield tremendous power. I love what Apple has done with its accessibility efforts, because it teaches a lesson about how good is done. Helping others is often unprofitable, hard, and slow. Certainly that description applies to all of what Apple just announced. These features took creative, persistent thinking to overcome failures in expensive ways. The odds are quite high that Apple loses money on all of this effort.

So why do they do it? Here's what Sarah Herrlinger, Apple's head of global accessibility, had to say in an interview last year:

“It’s fundamentally about culture. From the beginning Apple has always believed accessibility is a human right and this core value is still evident in everything we design today.”

This is exactly the kind of corporate-speak you'd expect any company to say, but outside observers have documented Apple's long-term dedication to making their products work for everyone they can, despite their abilities. It's long been a place where they put their energy, not just their money. While Apple certainly has other major issues to confront, like its business in China, but on accessibility they’ve consistently led the way.

We’re entering an era where more and more companies are focusing their efforts into solving big problems. All of that collective effort is sure to bear fruit. It’s exciting to think about what other advances companies will yet produce to help those who need it most.


Things to Read

Renewable Energy Is Suddenly Startlingly Cheap

Solar and wind capacity have grown so much that they can currently supply more energy on a smaller footprint than fossil fuels.

Live a life worth living

A touching letter from a mother whose fatal diagnosis meant she had to leave behind her two young daughters. Words of deep wisdom.

Crazy New Ideas

“Having new ideas is a lonely business. Only those who've tried it know how lonely. These people need your help.“ (I loved this.)


Impact Highlight

The UN Global Compact is a voluntary collection of global companies who have committed to sustainable, responsible business and contributing to the UN’s Sustainable Development Goals. Member companies uphold ten principles focused on human rights, fair labor practices, environmental sustainability, and anti-corruption. Members include over 12,000 signatories in 160+ countries.

For an example, watch this video illustrating the approach Hilton (the hotel company) has taken to help reach the SDGs. The Global Compact Library is a resource for companies wanting to improve their impact.

Promotional Stuff

Chaplain George Youstra is a six-foot-eight former Green Beret, a retired Air Force Colonel, a former advisor to eight four-star generals, and one of the friendliest people you’ll ever get a chance to meet. He’s also my guest on this week’s episode of the How to Help Podcast. I guarantee the episode will be uplifting and interesting.

How to Help Podcast - Ep. 5 Character, Service, and Sacrifice

Character, Service, and Sacrifice • Chaplain George Youstra • s01e05

Character, Service, and Sacrifice • Chaplain George Youstra • s01e05

What does a career look like when its very purpose is to embody character, service, and sacrifice? It looks exactly like the career of military chaplains. Chaplains play a critical role that touch every aspect of military service, from battlefield counseling to advising the highest levels of command. Being a good chaplain means being an influence for good, building relationships of trust, and continually focusing on others. These are abilities that all of us could use ourselves. Chaplain George Youstra will be our instructor.

About our Guest:

Chaplain George Youstra (Col. ret.) led a distinguished 38-year military career. He most recently served as Command Chaplain for the United States Special Operations Command (SOCOM). Prior to that, he served as the Joint Staff Chaplain and command chaplain to the Chairman of the Joint Chiefs of Staff. He also advised the Supreme Allied Commander of NATO, one of the eight four-star generals he served. Chaplain Youstra, a former Green Beret, is also an ordained minister for the Fellowship of Grace Brethren Churches.

Useful Links:

Make Your Bed: Little Things That Can Change Your Life…And Maybe the World, BY: William McRaven

Sea Stories: My Life in Special Operations, By: William McRaven

It Worked for Me: In Life and Leadership, By: Colin Powell

Bonhoeffer: Pastor, Martyr, Prophet, Spy, By: Eric Metaxas

The Servant as Leader, By: Robert Greenleaf

Special Forces Ethics Field Guide: KSL interviews authors Brad Agle and Aaron Miller about their experience consulting the US Special Forces.

Retirement Ceremony for Chaplin George Youstra

About Merit Leadership

At Merit Leadership, we teach ethics as a skill. With innovative training and consulting programs, we can help your organization turn Peril into Opportunity. To learn more, visit http://MeritLeadership.com.

Pleasant Pictures Music:

Join the Pleasant Pictures Music Club to get unlimited access to high-quality, royalty-free music for all of your projects. Use the discount code HOWTOHELP15 for 15% off your first year.

Finding Meaning in Who You Are

Finding Meaning in Who You Are

Why it matters that we don't confuse having meaning and being happy

I suspect most of us would consider a happy life to be a meaningful life, and a meaningful life a happy one, but this is not necessarily the case. This week I want to share the insights from a 2013 paper in The Journal of Positive Psychology. The authors (Roy Baumeister and colleagues) studied how people viewed the things in their life that made them happy as compared to the things that gave them a sense of meaning.

Meaning and happiness do overlap quite a bit, so where they differ is fascinating. For example, most issues related to money affect our happiness but not our sense of meaning. In fact, money scarcity has twenty times the impact on happiness than it does on meaning. Most of us just don’t find money to give us a sense of purpose in life.

The same pattern holds for other things like good or bad health, positive or negative emotions, and whether or not life is easy or hard for us. These directly affect our happiness but have no substantial effect on how meaningful we find our lives.

In relationships, the differences are even more interesting. Both happiness and meaning are deeply connected to the people in our lives, but they differ dramatically in the direction of those connections. The researchers found that happiness mostly correlates with the benefits we receive from our relationships, while meaning correlates with the benefits we offer to the other people in our lives. In fact, when controlling for meaningfulness, helping others actually has a negative affect on happiness. But when we find meaning in helping others, it increases our happiness.

The study explored many other connections, but the larger theme is this: the things we consider meaningful tend to connect best with the way we see ourselves. Identity and meaning are deeply related. A keen sense of self—and choices that align with it—are the things that help us feel like we are living a meaningful life. It’s not selfishness, though, that gives us meaning; quite the opposite, according to the research. Meaning comes from finding the way our selves fit in with the people and the world around us.

The authors conclude with this insight:

Although it is hard to dispute the appeal of happiness, recent work has begun to suggest downsides of valuing and pursuing happiness…Clearly happiness is not all that people seek, and indeed, the meaningful but unhappy life is in some ways more admirable than the happy but meaningless one.

How can you discover more meaning by finding how you fit with the people and the world around you?


Things to Read

A perfect little metaphor

We care about helping people, but often don't trust the people we help. Here's a comic about how that gets in the way.

Can science make us better people?

Your ethics are influenced by a lot more than your character. We need to understand this better.

How Facebook Got Addicted to Spreading Misinformation

It's not news that Facebook made systems that got out of control. But what if they knew it was happening and did nothing?


Impact Highlight

Our health isn't just about access to medical care, but also about access to healthy surroundings. For more than two decades, Health Leads has been targeting inequity in the US Healthcare system by improving the living conditions that drive health. They focus especially on racial inequity, a problem that's well documented.

Responding to current needs, the Health Leads Vaccine Equity Cooperative addresses both vaccine hesitancy and government planning gaps to ensure that minority communities are getting vaccinated at the same rates as the general population.

Promotional Stuff

Theranos was one of the largest corporate frauds of the last decade, and Tyler Shultz was a whistleblower at the center of what brought it all down. He's my guest on this week's episode of the How to Help Podcast.

You really don't want to miss this episode. His story is riveting, and you'll be fascinated by what a down-to-earth and humble person Tyler is.

How to Help Podcast Episode 4 - Tyler Shultz

Blowing the Whistle • Tyler Shultz • s01e04

Blowing the Whistle • Tyler Shultz • s01e04

“The real trade secret was that there was no secret.”

Elizebeth Holmes—Founder of Theranos—raised billions of dollars in startup capital. The entire company failed to produce a functioning technology, putting customer’s lives in danger and defrauding investors.

Tyler Schultz recounts his harrowing experience as a young graduate working in one of the Theranos labs. Insisting on doing the right thing, he blew the whistle on one of the biggest corporate frauds of all time. Along the way, he teaches us key lessons about having an ethical career and living an ethical life.

About Our Guest:

Tyler Shultz is the CEO of Flux Biosciences, a biotech firm. He graduated from Stanford with a Biology degree and entered the national scene when he blew the whistle at Theranos. Tyler complained to the public health regulators in New York and was a source for a series of Wall Street Journal articles exposing Theranos’ dubious blood-testing practices. Owing to his role in exposing the fraud.

Useful Links:

Thicker than Water is Tyler’s Audible Original where he tells his story, first-hand. There’s no better way to get his unique perspective on all that happened.

Bad Blood, this book features Tyler Schultz and the Theranos scandal. Penned by John Carreyrou, the original author of the Wall Street Journal articles,

“The Inventor” Alex Gibney’s HBO documentary

Flux Biosciences, Inc., Shultz is the CEO and Co-Founder of a bay-area start-up that aims to bring medical grade diagnostics into the homes of consumers.

Forbes name Tyler as “30 under 30” Health Care 2017 list.

CNN highlights tech ethics venture Ethics in Entrepreneurship

Wallstreet journal “Theranos Whistleblower Shook the Company – and His Family.”

Pleasant Pictures Music

Join the Pleasant Pictures Music Club to get unlimited access to high-quality, royalty-free music for all of your projects. Use the discount code HOWTOHELP15 for 15% off your first year.

NEWSLETTER

Sign up to get How to Help delivered to your inbox.

No spam and I don’t share your info.

Great! Please check your inbox and click the confirmation link.
Sorry, something went wrong. Please try again.