Aaron Miller

Aaron Miller

Provo, UT
Two Kinds of Courage

Two Kinds of Courage

The bravery of Allan McDonald

The morning of January 28, 1986, NASA proceeded through the final launch checklist for the Challenger space shuttle. Only a handful of people fully appreciated the disaster that loomed.

This was the third time they had scheduled the launch that week, the prior launches having been scrapped for unflattering reasons. (The first delay was for predicted bad weather that never materialized and the second for a failed hatch mechanism.) The pressure to launch on the third try was intense. NASA struggled with the perception that it wasted taxpayer funds, and the White House wanted to feature the shuttle in President Reagan’s State of the Union address. So when a coldfront bringing record low temperatures to Florida settled in the night before, NASA called all of its suppliers to ensure that a below-freezing launch would be safe.

The infamous conversation between NASA and Morton Thiokol, maker of the shuttle booster rockets, is rehearsed in ethics classes around the world. The executives overruled their engineers by approving the launch and sealed the tragic fate of the seven Challenger crew members before they ever entered the shuttle.

Allan McDonald—who passed away on Saturday—was one of the good guys. He was Thiokol’s representative in Florida, and was fully aware of the dangers being overlooked. His role in the Challenger story demonstrated the two kinds of ethical courage that everyone needs at some point:

  1. Momentous Courage. This is the courage that movie scenes are made of, the kind that comes in a single moment of decision. Prior to launch, all of the key NASA suppliers had on-site representatives there to give the green light. McDonald refused. It was disruptive and embarrassing to his employer, who instead signed off via fax from a company executive. That one act could easily have cost McDonald his career. He later called it the best decision he ever made.
  2. Enduring Courage. Less dramatic but just as important, enduring courage is the kind that persists in the face of resistance. Twelve days after the disaster, McDonald found himself at the commission hearing investigating the disaster. From the audience, he stood up to contradict a Thiokol engineer’s testimony. McDonald ended up giving his own evidence that ensured huge consequences for his employer, and thus to many friends and loved ones who also worked there. He was demoted for blowing the whistle until members of Congress threatened to ban Thiokol from future contracts.

Professor Mark Maier of Chapman University worked extensively with Allan McDonald in the years that followed. Here’s what he had to say about McDonald:

“There are two ways in which his actions were heroic. One was on the night before the launch, refusing to sign off on the launch authorization and continuing to argue against it. And then afterwards in the aftermath, exposing the cover-up that NASA was engaged in.”

All of us will eventually need both kinds of courage, the momentous and the enduring, to make the right thing happen. We can be grateful for Allan McDonald’s example to show us the way.

(You can read all about McDonald’s experience in his book, Truth, Lies, and O-Rings.)


Seeing Good at Work

STEM fields are still dominated by men, here in the US and around the world. McKinsey released this 2018 report, identifying potential solutions through philanthropy and CSR. There is plenty to do. Girls in Tech works with partners around the globe to get more girls on the path to STEM careers.

One of their partners, Chicas en Tecnología, operates in Argentina and has established over 100 programs in schools around the country. Its founder, Melina Masnatta, was made an Ashoka fellow in 2018.

Finally, a shout-out to my incredibly intelligent niece Isabel, who is a student at Caltech and just the kind of woman we need more of in STEM careers. 😁

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Our ethics training company, Merit Leadership, offers free monthly webinars. One of them is today (March 9) at 10am MT. The speaker, Bill O’Rourke, is a former Alcoa executive and my coauthor on The Business Ethics Field Guide. Visit our events page to see this and upcoming webinars as they are posted.

How to Be Resilient

How to Be Resilient

Helping Others Makes Us Stronger

A lot of science shows that we benefit substantially by helping others. Giving help, even in small acts, reduces stress and anxiety. It makes us more creative in solving our own problems. And multiple studies show that helping makes us more resilient in difficult circumstances.

Strong relationships are one of the secrets in all of this. As I noted in a previous newsletter (Giving Is Glue), the act of giving increases our sense of responsibility for others instead of relieving it. This, in turn, deepens the relationships that make us more resilient.

Why do our relationships have this effect? It appears to be thanks to a whole host of factors. One of them is changing our perspective. People who love us, for example, can reduce rumination—the way we dwell on bad experiences or outcomes.

The added perspective we get in helping and connecting with others is critical. According to Dr. Michael Ungar, professor at the Resilience Research Centre at Dalhousie University:

“Resilience is as much about what we have as what we think.”

Helping changes our thoughts—in real and measurable ways—about our own circumstances. It doesn’t make our problems go away, but it does make them seem much more manageable.

How has helping someone made you see things with a better perspective?

Seeing Good at Work

Hands down, one of the highest impact things we can do is educate girls. Not only are they better off, but heir families end up with higher incomes and improved health, while the benefits resonate throughout generations.

Educate Girls operates in India with community volunteers who rally community members to get more girls attending and staying in school. The community model has proven to be more sustainable and makes the local schools better. Since their founding, they have enrolled over 750,000 girls that weren’t attending school.

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Our ethics work with US Special Operations Forces was recently covered by KSL News. You can watch and read to learn more about the Ethics Field Guide we developed for them. If you’d like to learn about our ethics trainings and programs, visit MeritLeadership.com.

Work as Ministry

Work as Ministry

Wisdom from a chaplain

What do you know about military chaplains? Maybe your mind goes to Father Mulcahey on M.A.S.H. If so, then you need to meet my friend Chaplain George Youstra. Instead of the meek, goofy chaplain you saw on TV, imagine a 6’8” former Green Beret with a booming voice and a disarming kindness. He has a way of immediately making friends with you. It’s an uncommon feeling to trust someone so quickly that could completely dismantle you if needed.

Today was Chaplain Youstra’s retirement ceremony after 38 years serving in the military—first as an Army special operator, then as an Air Force chaplain. During his career, he advised eight different four-star generals, including General Breedlove, the former Supreme Allied Commander of NATO forces in Europe, and General Dunford, the former Chairman of the Joint Chiefs of Staff. Chaplain Youstra retired as Command Chaplain of SOCOM, the central command for units like the Navy Seals and Delta Force.

Those accomplishments are incredible, but what everyone loves about Chaplain Youstra isn’t his resumé. It’s the way he’s ministered to them. It was the late night he spent counseling a struggling couple, or the long days in the military hospital in Afghanistan, or the 386 hours he rode in F-16s—which he hated—to get fighter pilots to trust him. Chaplain Youstra wore himself out helping people.

And here’s what he taught us in his retirement ceremony: Every job is a ministry. No matter what your occupation, there are people you can help. You can listen, and comfort, and give confidence. He told us we can all be someone’s chaplain.

And I believe him. I hope you do, too. Who can you minister to?


Seeing Good at Work

Peace engineering is a new field of international diplomacy and development that applies engineering principles and research methods to restoring peace in regions torn apart by conflict. The work is pioneered by groups like the Peace Engineering Consortium.

If you’re interested in hearing more, you can watch this webinar by General Breedlove and Dr. Joseph Hughes that will be held on March 2.

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I know I keep teasing the upcoming podcast, but it really is going to be worth your time. Chaplain Youstra is going to be one of my guests. We’ll learn all about what chaplains do, and how their work can be an example for the rest of us. I can’t wait for you to hear it.

The Unearned Comfort of Good Intentions

The Unearned Comfort of Good Intentions

Why having your “heart in the right place” isn’t a compliment

I love the following quote by Monsignor Ivan Illich, a Catholic priest, philosopher, and social critic. He had been asked to speak at the 1968 Conference on InterAmerican Student Projects, a program that sent college-aged volunteers to work in rural Mexico. Imagine a crowd of hundreds of bright-eyed Americans and Canadians ready to help.

This is what he told them:

If you insist on working with the poor, if this is your vocation, then at least work among the poor who can tell you to go to hell.

It’s worth reading the entire speech, which is still somewhat famous in development circles. It reflects a hard truth we so often hesitate to face. Our intentions, no matter how noble or pure, shouldn’t shield us from criticism.

Yet for some reason we think it’s enough to have our “heart in the right place.” Notice that this phrase always means that you failed. No one who ever successfully solved a problem was complimented for having their heart in the right place.

Intentions don’t solve problems, solutions do. And solutions are usually hard-won. They require mastery of a problem, repeated trial and error, humility, and empathy. And solutions almost always require participation from everyone involved. They aren’t something we can simply bestow.

Who are the people you’re trying to help and how would they want you to change what you’re doing?

Seeing Good at Work

Started by Fermin Reygadas, who grew up up in Baja California and Chihuahua, Cantaro Azul provides access to clean water for 140 schools and over 60,000 people in rural Mexico. It uses a combination of accessible technology, systemic solutions, and education programs to help improve the health of the people it helps.

They now operate throughout Mexico to help bring sustainable clean water solutions to the communities that need it most.

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If you are new Good at Work, take a look at the archives. You might find a thought that can help you the the good work you hope to do.

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