Past Issues of Good at Work

The Problem with "Problem"

The Problem with "Problem"

There was historic news last week in the work to eradicate Polio. Africa was declared free from any remaining wild virus, thanks to the tireless efforts of the Global Polio Eradication Initiative and the Kick Polio Out campaign started by President Nelson Mandela in 1996. That year, there were over 75,000 African children across the continent who had been paralyzed by Polio. Now there are none.

You may recall that a vaccine for Polio has been available since 1955 thanks to the team led by Jonas Salk. How could it be possible that, after 40 years, 1,000 children worldwide were still being paralyzed by the disease? When a cure costs pennies and only requires swallowing two drops of a liquid, how could Polio still survive?

We have a funny way of describing the world’s problems. We call Polio “a problem.” The same goes for human trafficking, illiteracy, and any number of other challenges. Each one is “a problem.”But this language doesn’t reflect reality.

For a child in northern Nigeria—the last bastion of Polio in Africa—an infection is the result of many problems: lack of medical infrastructure, armed conflict, lack of education, and remote living conditions, to name a few. But calling Polio “a problem” implies that there is “a solution.” Eradicating Polio for just one child means solving a tangled mess of wicked problems.

And the effort to solve them worked. The ongoing program has been a joint effort of the WHO, CDC, UNICEF, the Gates Foundation, Rotary International, and many others. It’s involved billions of dollars and literally millions of volunteers. It required innovations in GPS-mapping, public messaging, disease monitoring, and even a reinvention of the vaccine in 2009.

Solving these problems is never going to come down to a single invention—like a Polio vaccine—but that doesn’t mean we can’t solve them. It just takes a lot of us working on them.

Is there “a problem” where you can help by solving just one of the many tricky problems it contains?

(If you want to learn more about all the problems needing to be solved in eradicating Polio, I recommend this fascinating TED talk by Bruce Aylward.)

Seeing Good at Work

As Covid-19 still spreads around the world, we don’t yet know the full effect on poorer countries, like in Africa. VillageReach, a last-mile medical provider, has responded with its COVID 411 program to provide training to over 100,000 health care workers in multiple countries.

They’ve also launched a Covid-19 Action Fund to provide PPE to front-line health care workers in Africa.

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Potential and Color Polaroids

Potential and Color Polaroids

Before you dismiss your own potential or someone else’s, consider this: The man who invented instant color photography for Polaroid was a college dropout who worked at a gas station.

In 1935, Howard Rogers left Harvard because his father had lost his job and Howard felt that he “wasn’t getting enough out of college to want to work [his] way through.” So he got work pumping gas for $25/week.

That’s when he was connected with Edwin Land—the founder of Polaroid—who hired him after a single interview over ice cream sodas. Rogers saw working for Land as “a chance to learn some science and solve some problems.” Incidentally, the new job dropped his income to just $10/week. But Rogers loved it and quickly became a key figure in the company.

Following the eventual introduction of black and white Polaroid photography, Rogers asked Land if he could tackle the next step: instant color. From then, it was 15 years before the first Polaroid color film was sold. Describing the unique challenges they were encountering with the science, Land once said, “I was going to say failure, but the beauty of science, of course, is that one never fails, one only moves on to the next experiment.”

Perhaps we could cultivate a similar optimism about ourselves and others. Who is the Howard Rogers you’re overlooking?

(The details and quotations above come from the excellent book, Insisting On the Impossible, by Victor K. McElheny.)


Seeing Good at Work

An organization that sees potential where others overlook it is GenesysWorks, a social venture that helps teens from low-income backgrounds develop successful careers through skills training, internships, and college/career coaching.

Thousands of kids around the United States have benefitted, landing well-paid jobs at some of the biggest companies in the country. A Columbia University study estimates that $1 invested in GenesysWorks generates over $13 of economic return for its participants.


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